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494907/DRC - Assistant Director, Information Technology - Executive Level 1

Apply now Job no: 494907
Work type: Full-time and Part-time
Location: Sydney, NSW
Categories: Executive Level 1

Our Opportunity

The Corporate Branch provides a key support service to the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability (DRC). The branch provides a range of support services including Human Resources, Information Technology, Information Management, Finance, Operations and Interpreting support.

Under limited direction, the IT Assistant Director will lead a small team of dispersed IT officers to deliver a range of support functions to the Royal Commission.

Reporting to the Information Management and Information Technology Director, the key responsibilities include:

  • high level interpersonal skills, able to build and sustain productive working relationships both internally and externally 
  • providing timely and practical advice, information and expert technical interpretation for support matters
  • contributing to identifying and implementing IT solutions to support staff with reasonable adjustments and/or accessibility needs
  • ensuring support service expectations are being met and investigate when they are not
  • supporting key events (for example Public Hearings), working collaboratively with other staff in the Royal Commission, to ensure that all events are successfully planned and implemented, including undertaking travel to provide on-site support as required
  • building IT capability across the Royal Commission, both within and outside of the direct team
  • producing and establishing regular reporting against IT performance and issues management
  • acting as the escalation point for the team
  • liaising and consulting with clients and other areas of the Attorney-General’s Department on technical support issues, problem resolution and assistance
  • contributing to a positive culture that values innovation and ideas.

The successful applicant will have:

  • a sound understanding of ITIL or other frameworks that underpin the provision of high quality IT support
  • proven leadership skills
  • experience in managing a small to medium sized projects and contributing to significant programs of work
  • demonstrated responsibility and accountability for delivering professional, effective and efficient IT support to clients
  • an understanding of issues associated with providing IT support in a PROTECTED environment
  • the ability to uphold and model the APS Values, Code of Conduct, Employment Principles and AGD Performance Expectations.

Who are we looking for?

We seek people who bring external ideas, diverse experience, and global perspectives, and are willing to explore innovative ways of working. People who work for us will display leadership at all levels, apply information effectively in order to solve problems, and work collaboratively to achieve outcomes.

Please refer to the AGD Performance Expectations for more detail.

The range and nature of work within the Royal Commission requires a workforce that reflects our diverse society and the department provides a number of support mechanisms for employees.

As a Royal Commission employee, you will:

  • be part of an inclusive and diverse work environment
  • receive a generous starting salary and work conditions
  • benefit from supportive learning and development
  • be supported by a range of active networks including the Brothers and Sisters Network, the Staff Disability Support Network and the LBGTIQ+ network, as well as the ability to join the Attorney-General’s Department’s Indigenous Employee Network, the Celebrating Ability Network, the Women’s Network, the Pride Network and the Cultural and Linguistically Diverse Network.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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